Shipping policy

At Aura, we are committed to delivering your order safely and as quickly as possible. Every product is carefully prepared before dispatch to ensure it meets our quality standards.

Order Processing

  • Orders are typically processed within 24–48 hours after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During product launches, festive seasons, or high-demand periods, processing may take slightly longer.

Shipping & Delivery

Delivery timelines depend on your location and courier availability.

Estimated delivery times:

  • Metro Cities: 2–4 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–9 business days

Actual delivery times may vary depending on courier operations and external circumstances.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment. Promotional offers such as free shipping will be clearly indicated on the website whenever available.

Order Tracking

Once your order has been dispatched, you will receive tracking details via email and/or SMS. You can also track your order using the tracking link provided.

Delivery Delays

While Aura works with trusted delivery partners, delivery timelines may occasionally be affected by factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Operational delays by courier partners
  • Incorrect or incomplete shipping information provided by the customer

We appreciate your patience in such situations.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, repeated unsuccessful delivery attempts, or failure to accept the package, the order may be returned to us. Any applicable re-shipping charges may be the responsibility of the customer.

Address Changes

Shipping addresses can only be modified before an order enters processing. Once an order has been processed or dispatched, address changes may no longer be possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the official contact details available on our website.


 

International Shipping

Aura proudly ships internationally to selected countries.

  • International Shipping Fee: ₹1,890 per order (charged at checkout).
  • Delivery timelines for international orders typically range from 7–21 business days, depending on the destination country, customs clearance, and local courier services.
  • Customers are responsible for any applicable customs duties, import taxes, VAT/GST, or other fees imposed by their country's customs authorities. These charges are not included in the shipping fee unless otherwise stated.
  • Delivery times are estimates and may vary due to customs inspections, weather conditions, or other factors beyond our control.