OVERVIEW

Welcome to Aura. By accessing our website, browsing our collections, or placing an order, you agree to these Terms of Service ("Terms"). These Terms govern your use of our website, products, and services. If you do not agree with these Terms, please do not use our website.

 

1. Eligibility & Account

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have the permission of a parent or legal guardian.

You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Aura reserves the right to suspend or terminate accounts containing inaccurate information, unauthorized activity, or violations of these Terms.

 

2. Products & Availability

We strive to present our products as accurately as possible. However, actual colors, textures, and appearance may vary slightly due to individual screen settings, lighting conditions, and device displays.

All product descriptions, prices, images, specifications, and availability are subject to change without prior notice.

We reserve the right to:

• Modify or discontinue any product at any time.
• Limit product quantities.
• Refuse sales where necessary.
• Correct pricing or listing errors.

Availability of products does not guarantee future availability.

 

3. Orders

Submitting an order constitutes an offer to purchase a product from Aura.

All orders are subject to review and acceptance. We reserve the right to cancel, refuse, or limit any order for reasons including, but not limited to:

• Product unavailability
• Pricing or technical errors
• Payment authorization failure
• Suspected fraud or misuse
• Violation of these Terms

An order is considered confirmed only after payment has been successfully processed and an order confirmation has been issued.

If an order cannot be fulfilled, any eligible payment received will be refunded in accordance with our Refund Policy.

Orders are intended for personal use only and may not be purchased for unauthorized resale or commercial distribution.

4. Pricing & Payments

All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.

Applicable taxes, shipping charges, and additional fees, where required, will be calculated during checkout before payment is completed.

You agree that all payment information provided is accurate, valid, and authorized for use.

Aura reserves the right to cancel or refuse any transaction if payment cannot be successfully verified or processed.

Promotional offers, discount codes, and limited-time pricing remain subject to their individual terms and may be withdrawn or modified without notice.

 

5. Shipping & Delivery

We work with trusted logistics partners to deliver your order as efficiently as possible.

Estimated delivery times are provided for convenience only and should not be considered guaranteed.

Delivery delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Courier delays
• Operational disruptions
• Government restrictions
• Natural events

Once an order has been handed over to the shipping carrier, the responsibility for transit rests with the carrier. Aura is not responsible for delays caused after dispatch.

For complete information regarding cancellations, returns, replacements, and refunds, please refer to our Refund Policy.

 

6. Intellectual Property

All content available on the Aura website—including our logo, branding, product designs, graphics, images, text, videos, website layout, and other materials—is the exclusive property of Aura or its licensors and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You may not, without our prior written permission:

• Copy, reproduce, modify, or distribute any content.
• Use our trademarks, logos, or branding.
• Create derivative works from our content.
• Use our materials for commercial purposes.
• Remove or alter any copyright or proprietary notices.

Unauthorized use of our intellectual property may result in legal action.

 

7. Third-Party Services & Tools

Our website may include features, applications, or services provided by trusted third-party partners.

These services are offered for your convenience and are governed by their own terms and privacy policies. Aura does not control or guarantee the availability, accuracy, or performance of third-party services.

 

8. External Links

Our website may contain links to external websites or services operated by third parties. Aura is not responsible for the content, policies or practices of these external websites. We encourage you to review the terms and privacy policies of any website you visit through external links.

 

9. Privacy

Your privacy is important to us.

By using our website, you acknowledge that we collect, process, and use your information in accordance with our Privacy Policy.

Personal information may be collected to:

• Process orders
• Deliver products
• Provide customer support
• Improve website performance
• Prevent fraud
• Comply with legal obligations

Because our store operates on Shopify, certain information may also be processed by Shopify and its authorized service providers to securely operate the platform and complete your transactions.

For complete details about how your information is collected, used, stored, and protected, please review our Privacy Policy.

 

10. Feedback & User Content

We value your feedback and welcome suggestions, reviews, ideas, and other content you choose to share with Aura.

By submitting any feedback or content to us, you grant Aura a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and display such content for business, marketing, and operational purposes.

You confirm that:

• You own or have permission to share the content.
• Your submission does not infringe upon the rights of any third party.
• Your content is lawful, accurate, and respectful.

Aura reserves the right—but is not obligated—to review, edit, or remove any content that is unlawful, misleading, offensive, abusive, defamatory, or otherwise violates these Terms.

 

11. Errors & Corrections

While we strive for accuracy, occasional errors may occur regarding product descriptions, pricing, promotions, availability, shipping information, or other website content.

Aura reserves the right to correct any errors, update information, or cancel affected orders at any time without prior notice, including after an order has been placed.

If your order is affected by such an error, we will notify you and process any applicable refund in accordance with our Refund Policy.

 

12. Acceptable Use

You agree to use the Aura website only for lawful purposes.

You must not:

• Violate any applicable laws or regulations.
• Attempt unauthorized access to our website, systems, or customer data.
• Upload viruses, malware, or malicious code.
• Use automated tools, bots, scripts, or scraping software without our written permission.
• Interfere with the operation, security, or performance of our website.
• Copy, reproduce, or misuse our content or intellectual property.
• Submit false, misleading, or fraudulent information.
• Impersonate another individual or organization.

Aura reserves the right to suspend or permanently terminate access to users who violate these Terms or engage in activities that may harm our customers, business, or website.

 

13. Suspension & Termination

Aura may suspend, restrict, or terminate your access to our website or services at any time if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or used our services unlawfully.

Termination does not affect any rights or obligations that arose before termination, including completed purchases, outstanding payments, intellectual property protections, or any provisions intended to survive the end of this agreement.

 

14. Limitation of Liability

To the fullest extent permitted by law, Aura, its affiliates, employees, partners, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to that claim.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under applicable law.

 

15. Indemnification

You agree to defend, indemnify, and hold harmless Aura, its directors, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your violation of these Terms.
• Your misuse of our website or services.
• Your infringement of any third-party rights.
• Your violation of applicable laws or regulations.    

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed only to the extent necessary. The remaining provisions shall continue in full force and effect.

 

17. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the complete agreement between you and Aura regarding your use of our services.

Any failure by Aura to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

 

18. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

Aura may assign or transfer these Terms, in whole or in part, as part of a business transfer, merger, acquisition, or operational restructuring.

 

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts

 

20. Changes to These Terms

Aura reserves the right to update or modify these Terms at any time to reflect changes in our business, legal requirements, or services.

Any updates will become effective immediately upon publication on our website unless otherwise stated.

Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

 

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Aura

Email: care@auracasuals.com

Website: https://auracasuals.com

phone : +919101885527

whatsapp:  https://wa.me/message/HV77NG4IZFWNI1

Customer Support Hours: [10 AM TO 8 PM]

Thank you for choosing Aura.

We appreciate your trust and remain committed to delivering premium products, exceptional quality, and a seamless shopping experience.